Troubleshooting
Why does an upload report a file-size verification failure?
Size verification is a post-transfer/provider check, separate from the uploader's 5 MB file-size limit.
Navigation: Open Forms 145/146 → Forms Dashboard → Documents drawer → affected file → status / Activity
How to do it
- Record the exact error, provider, file extension and source size.
- Check whether the existing row is pending, failed or awaiting cleanup before another upload.
- Confirm the source file opens locally and that the selected file is not empty or over 5 MB.
- Ask your Admin/support to investigate a persistent mismatch with those details, especially for an Office file modified by its provider.
What to expect
Support can separate an incomplete transfer from provider-side metadata changes or a source-format problem.
Important details
- Do not repeatedly upload the same Word file while the original record/cleanup is unresolved.
- Do not bypass verification by changing extensions or using another user's temporary link.