Troubleshooting
What should I do when a portal action reports an extension/account problem?
Use the badge's exact connection/account guidance before retrying the action.
Navigation: Open Forms 145/146 → Forms Dashboard → form list/editor → portal-extension status badge
How to do it
- For Disconnected: install extension, follow the installation guidance and reconnect.
- For Account not added in extension, add/select the account through the extension.
- For Add CA Credentials use the intended ARCA account for Form 146; for Add Remitter Credentials use the intended PAN account for Form 145.
- Check the form's identity against that account, verify any uncertain previous result, then retry a small selection.
What to expect
Connection/account problems can be resolved without changing otherwise valid form data.
Important details
- An authenticated WrapTax session alone does not establish a valid portal account.
- Never send passwords, OTPs or DSC PINs in a support example.