Troubleshooting
Why is Download or Preview disabled for a file?
Readiness, permissions and format/provider preview support control these actions separately.
Navigation: Open Forms 145/146 → Forms Dashboard → Documents drawer → file status
How to do it
- Read the row's progress/scan state before treating it as an unavailable file.
- Check whether Download is enabled even when Preview is not offered.
- For SharePoint, have an Admin inspect Storage → SharePoint setup → Test connection.
- For a persistent blocked/provider/missing-file result, preserve the exact error and ask support rather than adding duplicates.
What to expect
A valid stored file can lack inline preview, while a pending or blocked file must wait for its checks.
Important details
- An expired temporary link should be requested again through the normal UI, not treated as evidence that the source must be reuploaded.
- Deleting/moving provider files outside WrapTax can cause a different failure from a preview-format limitation.