Troubleshooting
Why do Documents buttons say Not active?
Not active means the organisation's document access is disabled. An unactivated storage provider is a separate setup state.
Navigation: Open Forms 145/146 → Forms Dashboard → Documents / form Documents button → activation or access message
How to do it
- Check the selected organisation and read the exact message.
- For Not active, ask the organisation Admin to contact WrapTax about the document-access flag.
- For an activation prompt, an Admin should open Settings → Storage, resolve eligibility, choose a provider, accept terms and Enable.
- Reopen the drawer after setup; Editors cannot complete the Admin settings flow themselves.
What to expect
You can distinguish restricted access from purchase eligibility, provider activation and an ordinary file error.
Important details
- A visible upload/document icon does not prove storage is activated.
- Purchasing credits or retrying uploads does not override a site-admin access restriction.