Troubleshooting
What should I do if an action reports insufficient credits?
Identify whether the failed action needs a local form slot or is deducting credits for JSON generation.
Navigation: Open Forms 145/146 → Forms Dashboard → organisation selector → top-bar credits / Buy Credits
How to do it
- Confirm the organisation and whether the action is for Form 145 or Form 146.
- Read its available/required counts and check for an unintended batch selection.
- Use Buy Credits for that organisation if capacity is genuinely insufficient.
- If a paid order is missing, contact support with its reference before paying again.
What to expect
New Filing/Clone/import capacity and JSON-generation deductions are checked for the selected organisation.
Important details
- A blank draft or archived record may still consume capacity; archiving is not a credit refill.
- A document quota, Microsoft storage problem or AI balance is a separate resource.