Supporting documents
What should I do if a file is blocked or its scan fails?
A failed security check blocks the file and can request storage cleanup. This is not the same as an interrupted transfer.
Navigation: Open Forms 145/146 → Forms Dashboard → Documents → blocked file status / More actions → Activity
How to do it
- Read the exact file status and cleanup message; do not repeatedly resubmit it.
- Open Activity in the file menu where available.
- Ask your organisation Admin/support to resolve the scan/provider issue and confirm cleanup.
- Retry an appropriate safe source only after the cause has been resolved.
What to expect
Blocked files remain unavailable; cleanup completion is separate from the initial failure.
Important details
- Pending is not malware detected. Preserve the exact error when reporting it.
- Cleanup requested does not mean deletion has completed. Do not use an older temporary link to bypass the block.