Getting started
What information should I send when asking for help?
Use Contact support in the Help Centre header or article footer and include the exact failing step.
Navigation: Help Centre → Contact support
How to do it
- Record the organisation name, form type/Part, WrapTax Form ID and action label.
- Copy the exact error and note whether it happened in Save Draft, a portal action, a document upload or a bulk result.
- For a batch, include the affected row/Form IDs and its Batch Reports result rather than rerunning everything.
- Open Contact support and provide a masked screenshot or description through that contact channel.
What to expect
Support can trace the correct workflow and distinguish local draft, portal, storage and credit issues.
Important details
- Do not share passwords, OTPs, DSC PINs, signed file URLs, or unmasked client identifiers in public questions.
- The Contact support link opens the existing contact page; reading an article does not automatically create a support request.