Getting started

How do I switch to the correct organisation?

Choose the organisation in the dashboard or form-list header before working with its records.

Navigation: Open Forms 145/146 → Forms Dashboard → organisation selector

How to do it

  1. Open Forms Dashboard and select the organisation from its header selector.
  2. Open the required form list; its header also has an organisation selector if you need to switch there.
  3. Check the organisation name and credit balance before New Filing, Bulk Upload or Buy Credits.
  4. Return to Forms Dashboard to change organisation before opening its Documents or Settings.

What to expect

Switching a form-list selector opens that organisation's list; it does not transfer records between organisations.

Important details

  • Organisation permissions, credits, directory and storage are separate for each organisation.
  • An organisation must be available to your signed-in account. A URL with another organisation's ID is not an access grant.

Still need help?

Tell us the form type, step and error message. Mask PANs, TINs, credentials and client information before sharing an example.

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